7 Words of Hope from a Nazi Death Camp

Man's Search for Meaning

One of the hardest books to read, but one of the most rewarding. I just finished psychiatrist Viktor Frankl’s book Man’s Search for Meaning. During the Holocaust, which claimed the lives of an estimated 17 million humans like you and me, Frankl was moved from camp to camp, doing forced labor in brutal conditions, threatened constantly with death. Man’s Search for Meaning serves both as a memoir of sorts for his time in concentration and labor camps and as an explanation of how that experience shaped his understanding of psychology.

I want to share with you just a few of the words of hope that I found in Frankl’s book, and I hope you’ll be inspired to read the rest of the book yourself. I can’t state strongly enough the impact that this book has had. No matter how sad its stories, I found it to be one of the most hopeful books I’ve read.

 

1. You matter.

Some days you may question whether there’s any point to your being here. But even in the worst of times, Frankl found that if he and his fellow prisoners considered the impact they might still have on others through their love and their work in the future, they could see just how much each of them did matter.

“A man who becomes conscious of the responsibility he bears toward a human being who affectionately waits for him, or to an unfinished work, will never be able to throw away his life. He knows the ‘why’ for his existence, and will be able to bear almost any ‘how.'” – Viktor Frankl

 

2. You get to choose your life’s meaning.

Life is a weird path of twists and turns for each of us, and in comparing ourselves to others or to the ideals we think we’ve learned, we sometimes can’t find how we matter. But Frankl learned that peace can be found in giving up the search for an ultimate meaning, and instead choosing what you will live for.

“Everyone has is own specific vocation or mission in life to carry out a concrete assignment which demands fulfillment. Therein he cannot be replaced, nor can his life be repeated. Thus, everyone’s task is as unique as is his specific opportunity to implement it. . . . Ultimately, man should not ask what the meaning of his life is, but rather he must recognize that it is he who is asked.” – Viktor Frankl

 

3. You can always find joy and fulfillment in LOVE.

Love is a powerful and beautiful thing. For me, this was one of the most meaningful and helpful messages in the book. In a strongly individualistic society, it is hard to grasp the significance and fulfillment in just loving another person. It is okay to live for love.

“My mind clung to my wife’s image, imagining it with an uncanny acuteness. I heard her answering me, saw her smile, her frank and encouraging look. Real or not, her look was then more luminous than the sun which was beginning to rise. . . . A thought transfixed me: for the first time in my life I saw the truth as it is set into song by so many poets, proclaimed as the final wisdom by so many thinkers. The truth–that love is the ultimate and the highest goal to which man can aspire. Then I grasped the meaning of the greatest secret that human poetry and human thought and belief have to impart: The salvation of man is through love and in love. I understood how a man who has nothing left in this world still may know bliss, be it only for a brief moment, in the contemplation of his beloved.” – Viktor Frankl

 

4. You can reduce your suffering by observing it objectively. 

It’s hard to imagine suffering worse than prisoners in a concentration camp, but even in such intense suffering, Frankl found relief. He discovered that a simple change in how you observe the present moment can make a bad situation much more bearable. He told a story about when, during a particularly awful day, he started imagining that he was actually retelling his situation in a future psychological lecture. Just this simple mental exercise helped immensely, reminding him that life was bigger than his current hurt, that the present was simply a circumstance that could be observed.

“By this method I succeeded somehow in rising above the situation, above the sufferings of the moment, and I observed them as if they were already of the past. Both I and my troubles became the object of an interesting psychoscientific study undertaken by myself. . . . What does Spinoza say . . . ‘Emotion, which is suffering, ceases to be suffering as soon as we form a clear and precise picture of it.'” – Viktor Frankl

 

5. Feelings of joy and suffering are relative. You’re not stuck in your feelings.

This may be a blessing and a curse, depending on how you look at it and what focus you choose. Frankl observed that the feelings of despair, suffering, frustration, and sadness, weren’t necessarily worse or more overwhelming, in a situation as awful as a concentration camp, than in a less severe circumstance. Humans tend to feel suffering very completely, whether the stressor is big or little. On the one hand, that can mean a small disappointment can be overwhelming. On the other hand, that can mean that you may handle the very worst circumstances much better than you think–which is a hopeful thought. Studies have shown that people who go through awful events often end up much less devastated, at least after a while, than they think they will be. In the same token, feelings of happiness and joy can be extremely strong, even when found in very simple experiences.

“Thus suffering completely fills the human soul and conscious mind, no matter whether the suffering is great or little. Therefore the ‘size’ of human suffering is absolutely relative. It also follows that a very trifling thing can cause the greatest of joys.” – Viktor Frankl

 

6. Growing old is going to be okay.

This one sucks. I always hate thinking of growing old, watching my remaining time in this life get shorter and shorter. This book honestly helped with that. Frankl has the most beautiful perspective on this that I’ve heard. It’s a peaceful and hopeful one. I’ll let him speak for himself. I hope it helps you as much as it helped me.

“At any moment, man must decide, for better or for worse, what will be the monument of his existence. . . . I should say having been is the surest kind of being. . . . The pessimist resembles a man who observes with fear and sadness that his wall calendar, from which he daily tears a sheet, grows thinner with each passing day. On the other hand, the person who attacks the problems of life actively is like a man who removes each successive leaf from his calendar and files it neatly and carefully away with its predecessors, after first having jotted down a few diary notes on the back. He can reflect with pride and joy on all the richness set down in these notes, on all the life he has already lived to the fullest. What will it matter to him if he notices that he is growing old? Has he any reason to envy the young people whom he sees, or wax nostalgic over his own lost youth? What reasons has he to envy a younger person? For the possibilities that a young person has, the future which is in store for him? ‘No, thank you,’ he will think. ‘Instead of possibilities, I have realities in my past, not only the reality of work done and of love loved, but of sufferings bravely suffered. These sufferings are even the things of which I am most proud, though these are things which cannot inspire envy.'” – Viktor Frankl

 

7. You are always free to choose and change.

Another one that is near and dear to my heart, that inspires compassion and hope for myself and for others: His life in Nazi death camps persuaded Frankl that people are not stuck being, thinking, speaking, or acting as they have, or as they’re conditioned to. Sure, the deck may be stacked against you. And on average, people tend to stick with their patterns. But at the end of the day, each of us is free to choose. Free to choose how we will react to the circumstances life brings to us. Free to choose who we are.

“Man is not fully conditioned and determined but rather determines himself whether he gives in to conditions or stands up to them. In other words, man is ultimately self-determining. Man does not simply exist but always decides what his existence will be, what he will become in the next moment. By the same token, every human being has the freedom to change at any instant. . . . one of the main features of human existence is the capacity to rise above such conditions, to grow beyond them. Man is capable of changing the world for the better if possible, and of changing himself for the better if necessary.” – Viktor Frankl

 

Guys, it’s hard to communicate how much I loved this book. It wasn’t the most impressively written, it wasn’t the most exciting, it wasn’t the most pleasant. But it was full of the raw experiences of real life in all its nitty gritty weirdness. It was honest. And it was full of hope and inspiration. So full of hope. Real hope.

I hope you’ll read it. And I hope that every day for the rest of your life, you’ll find hope.

Viktor Frankl - Freedom to choose

Need Someone to Change? 5 Things to Know

Marilyn Ferguson - cannot persuade others to change

When I was younger and knew everything, I was pretty sure I could change everybody’s minds by arguing with them using things like logic.

When I was a little less young and naive, but still knew just about everything, I thought I could still kind of control people’s beliefs and actions by appealing to their feelings and emotions about things.

And now that I’m a little older and hopefully even a little bit less naive than before, I’ve learned that you really can’t make other people agree with you.

You can’t. They might, but you can’t.

You’d be surprised how many times I’ve had to relearn this lesson.

I want to share with you five things I’ve realized as I’ve come to terms with my inability to control what others think, feel, and choose:

1. It’s a good thing I can’t control what others think or do–because I feel like every few days I realize that something I thought I knew was totally wrong.

2. The task of changing and controlling people is exhausting and frustrating anyway. It’s so much nicer to not have to do that.

3. You may as well just accept where people are, understand them, love them, and make the best of it. Loving and getting along is easier after you realize you can’t control others. People are amazing if you love them for who they are.

4. If there is a thing you can’t healthily accept into your life about somebody, that is okay. You cannot change them, and it will only get worse if you try. But you can set boundaries, little or big.

5. If you would still love for someone to make a change, for their sake or yours, be the change you would like to see. Be the proof, the hope they might need, that they’d be okay and safe if they end up changing. And then if they decide they want to make a change, they’ll know they can look to you for help and encouragement.

Hope this helps!

“No one can persuade another to change. Each of us guards a gate of change that can only be opened from the inside. We cannot open the gate of another, either by argument or by emotional appeal.” – Marilyn Ferguson

 

7 Life-Changing Books For Your Reading List

If you know me, you know I like to read. A lot. Like a nerdy lot. Especially if audiobooks on commutes count. So I’ve read a lot of books! And I strongly believe in the power of reading to help people make sense of life and discover who (and how) they want to be.

I’d love to say EVERY book is life-changing. Ralph Waldo Emerson’s words resonate with me: “I cannot remember the books I’ve read any more than the meals I have eaten–even so, they have made me.” But there are a few books I’ve read that have made such a big difference in my life–personally and professionally–that I can truly say I changed significantly as a person from reading them. 7 come to mind. I’ve found that over the years when people have asked me to recommend some books for them, these are always my go-to’s.

So if you’re looking for your next great read, looking for fuel to grow personally or professionally, or just curious to give reading a shot, try one of these:

power of a positive no1. The Power of a Positive No

This is almost always my top recommendation. I think it’s a universal thing to have trouble saying “no”–no to more busy schedule stuff, no to what people want to get from you, and no to how someone is treating you.

William Ury, a world-famous negotiation specialist, gives an incredibly simple and useful formula for saying no in a way that communicates deep care for the person you’re saying it to. He takes a motivating look at what’s so difficult about saying no in the first place, and why it’s so important to learn to say it anyway. And he makes it all so tangible and relateable that by the time you finish the book, you’re feeling ready and excited for your first opportunity to put it into practice.

I’ve used what I learned from it countless times, including for some of the biggest, scariest no’s I’ve ever had to say. I can honestly say this may have be the most influential book in my life–an absolute lifesaver!     (Reading difficulty: 5 out of 10 | Get it on Amazon)

drive2. Drive: The Surprising Truth About What Motivates Us

This book is exactly what the subtitle says: A surprising and eye-opening look at what makes people want to do things. Whenever I’m asked to recommend a good business, leadership, or professional book, this is the one!

Anyone who leads people, manages people, leads or manages themselves (or is a people), will find this an incredibly helpful read. I remember having so many “aha” moments. It explains so much about why we frequently burn out or lose interest when driven by things like authority or money and other carrots and sticks. And it opens your eyes to a whole world of internal fuel and energy. We do the things best and longest that we really want to do. As Antoine de Saint-Exupéry put it, “If you want to build a ship, don’t drum up the men to gather wood, divide the work, and give orders. Instead, teach them to yearn for the vast and endless sea.”

This translates exceptionally well into practical management strategy. “Intrinsic motivation” seems truly to be the strongest driver you can help your people find. This book is a game-changer!     (Reading difficulty: 6 out of 10 | Get it on Amazon)

coming to our senses3. Coming to Our Senses

Here’s a good example of a book you don’t know you need to read until you read it. We live in a crazy, noisy, busy, overwhelming world. This book helps find and grow peace, calmness, happiness, and beauty in that world–all in a down-to-earth, accessible way.

Jon Kabat-Zinn helped bring mindfulness meditation to the west, through developing practices like clinical meditation for stress reduction and, and through popular writings like Full Catastrophe Living. Do yourself a huge favor and give this a shot! I hesitate to say much about it, because there are already so many stereotypes and misinformed cliches about “meditation.” Just know that it’s not what you think. And that if you’ll invest the time, reading this can be one of the most mentally cleansing and freeing experiences in your life, and can equip you to keep that peace with you all through life.

Pro tip: Unless you’re ready to seriously take the plunge, ease yourself into this one by first listening to the abridged audiobook (his own narration, about 3 hours), or through his shorter book Wherever You Go There You Are. Just know that the unabridged Coming to Our Senses is a long one and worth taking the time to chew on.     (Reading difficulty: 7 out of 10) | Get it on Amazon) (Abridged audiobook difficulty: 2 out of 10 | Get it on Audiobooks)

adult children of emotionally immature parents4. Adult Children of Emotionally Immature Parents

This always feels like an awkward one to recommend, but I wish the big scary personal life things were less awkward. We’re all human, and we’ve all been through rough times, made mistakes, and struggled with hurt. The truth is, whether this book is about your own experience or about understanding the experiences of other people you love, this is an incredibly eye-opening book. With each page you turn, your appreciation grows a little more for the big-ness of emotional abuse and neglect, and for how it continues to affect people deeply, straight through adult life.

This book is about understanding your own struggles or those of your loved ones. But it’s also just as much a book about hope and healing. It powerfully humanizes the people who have done the hurt (that really impressed me), and it draws clear, freeing pictures of where that hurt came from. It helps you find a way for yourself or your loved ones to step out of the cycle of trauma, to see things for what they really are, and to make positive, healthy, happy decisions about how to do life.

Fair warning: This book is not for the faint of heart. It can be an emotionally exhausting read, but it’s also an incredibly empowering one.     (Reading difficulty: 4 out of 10 | Get it on Amazon)

fifth discipline5. The Fifth Discipline: The Art & Practice of the Learning Organization

This book could be called Long-Term Thinking 101. It’s a management classic, and it’s one I honestly think should be required reading for all executives and mid- to upper-level managers in companies everywhere (or really for everyone).

Peter Senge delves deep into the world of “Systems Thinking,” identifying cycles and patterns that continuously reappear in business, politics, and even in personal life. History repeats itself again and again and we learn too many lessons the hard way, largely because it takes so long to realize the long-term effects of today’s actions and decisions. By the time one initiative brings a part of the company crashing down, the waters have been muddied by ten other initiatives that have kicked off more recently, and few of the managers have been around long enough to trace the cycle of cause-and-effect.

This book is an amazing primer on thinking carefully about how we got where we are today, and how to actually get where we want to go tomorrow–and how to not ruin everything in the meantime. It’s also pretty heavy academic reading, so buckle up and get ready to think hard!     (Reading difficulty: 9 out of 10 | Get it on Amazon)

escape from freedom6. Escape from Freedom

I feel a little bit weird about putting this on my list. In fact, it might have sneaked its way on here due in part to how recently I read it. But I have a feeling this one’s effects will last a lifetime. It was originally published during World War II and explores why individuals and entire populations make weird and disturbing choices.

Big disclaimer right off the bat: I got to the end of this one and still totally disagreed with a lot of Fromm’s outlook on life and its meaning. But reading this also seriously stretched me. It made me think harder than just about any other book I’ve read. And it made the whole world make so much more sense. Best (and worst) of all, it opened my eyes to a lot of manufactured safety nets I’ve depended on through life that, at the end of the day, won’t provide me the safety I’m looking for. The gist is this: We’re born into a very structured environment. As we grow up we start to see just how arbitrary a lot of authority and tradition is. So we kick and scream for our freedom. And then we get our freedom. And it is terrifying! The intense anxiety that true freedom produces is staggering. So we try to re-submit ourselves to whatever authorities or thoughts used to give us security and confidence in our roles. But it’s too late–we know better, and pretending we still fit into the world we escaped from will drive us (literally) crazy. The other option is to bravely accept the freedom we have found, and live and love honestly.

Don’t read if you’re not ready for some deep reflection. This one is pretty brutal.     (Reading difficulty: 7 out of 10 | Get it on Amazon)

social intelligence7. Social Intelligence

I’m going to cheat and combine two books: You really should read Daniel Goleman’s book Emotional Intelligence before this one. Goleman popularized the scientific study of “EQ” (as opposed to “IQ”). In most areas of life, having emotional maturity, strength, understanding, and awareness provides more benefits and leads to more success than does IQ–the more traditional measurement of potential, focused on logic and intellect.

Social Intelligence goes a step further than his first book and explores the intricacies of relationships and communication. It includes fascinating stories about how people work and fit together and great practical tips about how to communicate, work, and live effectively with others. So many things will click into place as you read this. “Oooooh, that’s why…” is a thought I had over and over while I read this, as past and present relationships suddenly made sense.

Both Emotional Intelligence and Social Intelligence are very easy and very rewarding books to read. I found the second even more helpful for me than the first. Need help being a person? Read Daniel Goleman.     (Reading difficulty: 2 out of 10 | Get it on Amazon)

 

So those are my favorites–the ones that have made the biggest difference in my life.

I always love helping people find helpful books to learn and grow from, so if you’re ever looking for a good recommendation–even if it’s for a specific topic or situation–don’t hesitate to ask!

Happy reading!!!

“Anyone who stops learning is old, whether at twenty or eighty. Anyone who keeps learning stays young.” – Henry Ford

‘You Don’t Have to Like Me’ – 5 Reasons to Be Your Real Self This Year

Happy 2018 my friends! Let me tell you a story about 2017. And 2016. And late 2015. Yeah–pretty much those three years. For the past few years I have struggled deeply with the fear of being disliked.

Michael Scott - Need to be Liked

I judged the success of my interactions on whether the person I was speaking to came away happy with me. I tried really hard to only talk about things that would please people. I kept criticism, warnings, and complaints largely to myself. What about you? Do you keep a lot of your dearest thoughts and concerns to yourself so that people won’t reject you for being you?

I needed to be liked so badly–especially by authority figures or other people who could have serious impact on my life–that the littlest bit of tension, suspicion, or disapproval could set off panicky fight-or-flight type hormones (mostly flight) inside me. Does confrontation or disagreement bring you these feelings?

This fear robbed me of a lot of power and progress in situations where I could have better stood up for myself or others. It’s caused me to make decisions I’ve regretted.

 

Something worth noting is that I haven’t always lived life according to this fear. I remember a few years ago, one of my role models gave me the compliment of a lifetime: “Unflappable,” she called me. I was strong, calm, and dependable. I wasn’t pushed around by people and I didn’t panic and concede when someone had a problem with me. I had been around that block before–dealt with a lot of people judging me–and I had learned to find my own strength and confidence.

I honestly am not sure where I lost it. But now I am sure, comparing these last few years to my earlier, stronger years–I am sure that I was much happier, much more successful, and even more liked when I didn’t worry about whether people liked me.

(BIG disclaimer before I go any further: Being a nice person is good. This blog post is not proposing you be a brat. Don’t be a brat.)

 

In 2018, one of my personal development goals is to stop needing–or even wanting–everyone to like me. The words I chose are: Confident; Unintimidated; Emotionally/mentally tough.

I cannot need others to always approve of me, be my friend, agree with me, or be happy about what I do or say. And here are a few reasons why:

 

1. Being liked by everyone is impossible.

Let’s start with the simplest reason not to live for everyone’s approval: IT DOESN’T WORK.

A while back I was chatting with a friend about former President Barack Obama’s leadership style. I mentioned that I was impressed that he worked so hard at being kind and respectful to both sides, not just viciously attacking the other side of each agenda or blindly towing his own party’s line. It seemed to me like it was important to him that he be able to get along and build relationships with the political opposition. My friend, a strong democrat, replied that the president’s agreeableness was his biggest problem, that he should have taken a much more vocal and forceful stand on everything.

Moral of the story: Try to be agreeable to everyone and there will always be people who disapprove of you for not being more disagreeable to people they don’t like.

A close friend had a similar experience. He had decided to passionately live his life according to one central standard: Peace with everyone. He was determined to be at peace with every single person in his life–to be friendly and to get along. And to his credit, his passion for this has made him one of the kindest and most compassionate people you’ll meet. But there was a problem. One family member, his mom, desperately wanted and needed him to oppose other family members, including her ex-husband, his dad. When they were together, she insisted they talk negatively about other family behind their backs. Whenever he saw his dad, his mom was hurt and angry and questioned his love. It soon became clear that no matter how hard he tried to be in a peaceful relationship with both sides, his mom would accept absolutely no version of friendship that made room for his priority of peace with anyone but her. He tried and tried to explain that all he wanted was to get along with everyone. But to his mom, his desire for peace with others meant a personal attack on her.

There are a million examples, and I’ll bet there are some in your own life that come to mind. At work, keeping your employees happy might mean letting down your own boss. You may feel pressure to blur some lines and cut some corners here or there for the sake of productivity, because one executive expects and encourages it. But keeping him happy means causing another leader to view you as unethical or undependable. Or just try making decisions about the holiday without offending one or another family member.

Maybe the biggest proof of all that you can’t please everybody: Try assembling a guest list for your wedding. Leave your crazy uncle off the list and risk the wrath of your grandparents. Put him on the list and the rest of your family might not show up. (Eloping is underrated.) You just can’t keep everybody happy, and sometimes trying will just make people even more unhappy with you.

 

2. Needing everyone’s approval leaves you feeling guilty, stressed, and hurt.

If I am trying desperately to keep everyone happy with me–if I make that my responsibility and blame myself when someone is disappointed in me or turns against me–If I need your approval in order to be happy, then I have given you control over my life and my heart.

It’s the age old story–you were never good enough for your dad as a kid, and now that you’re an adult, you just want him to be pleased with you. You want him to accept you for who you are. If he has a problem with you, you feel small and sad. But maybe what your dad thinks of you has nothing to do with you and everything to do with him.

Living for a parent’s approval or your boss’s approval or your significant other’s approval or your kid’s approval–tying your happiness and self-image to whether someone likes you will just lead to hurt. Again and again and again. Because while you may choose to want them to like you, they may choose for themselves that they don’t.

I’ll bet you have a relationship where you find this tendency in yourself. (I know I do!) You fight in your head over every little decision, because what would please you will displease your boss. Maybe last time you chose to stand up for yourself, and your boss let you know in no uncertain terms that you displeased them. You ended up sad and guilty–yet another person you’ve let down. So this time, you’re choosing to concede. Let your boss have his way. Live to please. So you end up making choices you don’t feel right about, and you end up stressed and still feeling guilty.

If I live to please, I always feel guilty: Guilty for the compromises I’ve made to please others, or guilty for not pleasing others because I refused to compromise.

If I live to please, I always feel hurt: Hurt by your choice to pick a fight with me even though I tried to keep the peace, or hurt by someone else’s disappointment that I have a relationship with you to begin with.

And if I live to please, I always feel stressed: Am I getting it right? For you? For him? For her? For them? And if I am getting it right for everyone else–am I honestly getting it right for myself?

 

3. Needing to be liked stunts professional progress.

I hate corporate politics. I dream of finding a place without politics. But politics don’t seem to care. They’re sticking around no matter how I feel.

An incredible number of people–influential people–will encourage, expect, and even require you to do things you don’t feel right about, or not to do things you really want to do. And needing to be liked–needing approval–will make you a permanent servant of stronger, bolder political players.

I’ve noticed that the people who end up making progress quickly or getting their way (at least for a good while) in organizations are the ones who don’t need to be liked by everybody. And that’s not necessarily a bad thing. If I have a deep passion, for example, for promoting inclusivity and equal opportunity in my company–there will be some people who don’t like that, who spread negativity about me, and who want to see me go. I can need their approval and stop working so hard for this good thing. Or I can let them have their own problem with me, and keep focusing on the good I am doing. At the end of the day, if I need everyone to be on board my ship, my ship will never set sail.

I’ve also noticed that the people who do need to be liked by everybody are usually stuck serving those daring leaders and innovators who don’t need to always be liked. There will always be someone who will only accept and like you as long as you are serving their vision and purpose. So you make the trade off: They get you as a pawn in their game, and you get liked.

The rule applies to every area of work within an organization: If I need you to like me, and you don’t need me to like you, then I will do what you want me to do. Every time. But what if I also didn’t need you to like me?

If I didn’t need everyone’s approval, I’d think outside the box more–take bigger risks–accept bigger responsibilities–identify more problems with the status quo–chase opportunities without apologizing to less ambitious co-workers.

Some time ago, someone a few rungs above me on the corporate ladder brought me something to do. It didn’t sit right with me–in fact, I knew it wasn’t right. I started to protest, and immediately her face flushed and she got pushy. “Trust me, it’s fine! Just do it!” In the little decision-making moment that I had, my mind went straight to the conversations she was going to have later with her co-workers and higher-ups, people who could influence my career: “He’s such a stickler.” “He thinks he’s better than everybody.” “He just doesn’t get it.” I just wanted to be liked. I didn’t want anybody having problems with me. But if I did it, I would have a problem with myself. And so would all the influential people on the other side of the corner-cutting spectrum if they found out. Talk about stress!

But what if I didn’t need her to like me? What if instead of trying to please everyone, I consciously chose the kind of person I wanted to be, and allowed some influential people to help me and some not to. What if I recognized that pleasing everyone was just never going to happen, and I focused my energy instead on being bold and strong and confident? After all–those confident, independent types were the ones I kept seeing up near the top of the ladder.

No matter what your career goals and projects, the more energy you expend on the impossible mission of pleasing everybody, the less you’ll have to build on your own vision. And there will always be people who just aren’t pleased with your vision.

 

4. Needing to be liked by everyone keeps you from helping people.

This one is near and dear to my heart.

I grew up in a world where everything was either “right” or “wrong”–“very good” or “very bad.” Everything had to be judged. Everything was a moral issue, and I had to know all the answers. I now think that world doesn’t work. It leads to arrogance and viciousness, shame and depression. Over-zealous over-confidence has led to hundreds of wars and conflicts throughout history.

But now I’ve found that–in reaction to that world–just as big a world exists where there is no “right” or “wrong.” Everything is okay. Peace is the only value. Nobody can speak up against things as “bad.” Everyone worships the vision of being completely 100% chill.

But in the real world–in the real world where, according to the CDC, 1 in 4 girls and 1 in 6 boys are sexually abused before the age of 18–in the real world where over 500 lives were ended in 2017 by mass shootings in America–in the real world, there is such a thing as “bad.”

I want to help people who are being hurt. And sometimes it’s not as black and white as a gun in your face. In fact, more often than not it’s quiet manipulation and bullying. Parents emotionally abuse children, high schoolers bully less cool high schoolers, co-workers bully the new guy or the nerdy girl. Bosses take advantage of their employees. Celebrities use their status to get away with sexual harassment. And it’s really easy to just go with the flow–let it happen–laugh it off–shrug your shoulders–“not my problem.” After all, standing up and saying “No” takes guts. And breaking the silence usually puts a big target on your back.

As long as I need everyone to accept and approve of me and what I do, I can’t take a stand against the “bad.” If I need to be liked by everyone, I can’t stand up to bullies and abusers and help vulnerable people find strength and freedom. Too many people would rather I just leave things be so they can stay comfortable in the status quo.

If I need to be liked by everyone, I can’t ruffle feathers, can’t be honest about the elephant in the room, can’t say no to hurtful behaviors. I can’t help people who are being hurt and also remain popular with the people doing (or enabling or ignoring) the hurting.

Do you want to be the kid that “stayed out of it?” Or the kid that stepped in between his friend and the school bully and said, “You’ll have to get through me first!”?

 

5. Lastly, living for approval from others keeps you from being you.

Do you ever hear yourself say something and think, “Wait–where did that come from?!?”

If I spend so much time worrying about what others will think, I just won’t be myself.

If I worry at every meeting about how every single person will feel about my opinions or votes or suggestions, I won’t speak up (and certainly won’t recommend creative new solutions or thinking outside the box).

If I need every client to be completely happy with me, I won’t be able to say “no” when I need to say no in the interests of my own career and the health of my organization.

If I can’t say no to one family member’s gossip because I want them to like me, I won’t be the loving, caring person the rest of my family needs.

If I choose not to be honest about who I am when I’m making new friends because I’m afraid I’m too weird or different, then nobody will ever know and love the real me.

If I carefully write every single blog post so that absolutely everyone will be pleased with what I have to say and think I’m a smart guy, I won’t communicate genuinely from the heart.

Dependence on the approval of others–always needing to be liked–paralyzes you. It keeps the real you hidden deep down, while an ever-stressed and watered-down version of you walks the tight rope of each new job and relationship.

Don’t be afraid to be you. You don’t need everyone to like who you really are. Diet You isn’t going to be very useful to the world. Be the bold, free, loving you that you are pleased with–and I promise you, you’ll find that the kind of people who end up liking you are pretty amazing people to have in your life.

Be the kind of person you would like, and leave others to struggle with their own opinions of you.

 

One last thought–a friend of mine, who has spent his career as a therapist helping people be honest with each other and get along, says something that will always stick with me: “People connect at the level of their struggles.”

In this Facebook/Instagram/Always-Look-Happy kind of world, it’s tempting to think that if you open up about who you really are–dirty laundry and everything–people won’t like you. So we bottle our emotions, hide our hurts, and turn a blind eye to the suffering in our own homes. Because we’re afraid that if we get real, people won’t like us.

It’s not true. Be real. Talk about the things you feel like you’re not allowed to talk about. Show the fear and the love deep inside you. You’ll find a hundred friends who are aching to share just as deeply as you are. Yes, you’ll also find a few who are sad that you’re being you. But at least you’re actually being you.

“How is everything going for you?”

“Is there anything else I can help you with?”

This question has been hammered into the DNA of everyone who’s ever worked with customers and clients. Why? So that the company can make sure its customers are satisfied. And uncover more opportunities to sell.

But that phrase has become essentially as ineffective at ensuring customer satisfaction as the phrase “How are you?” is at learning anything meaningful about your friend.

When someone asks how you are, you say “Fine, thanks!” In order to get the real answer you have to dig deeper. Something along the lines of, “Everything been going okay for you lately at work/with the family, etc?”

Similarly, when a customer service representative says “Is there anything else I can help you with?” we automatically say “No.” Unless we were already planning on speaking up about something else. That question has become very bad at actually getting useful information out of customers or uncovering other areas in which clients can be helped.

Here also, we should be digging a little deeper. “Can you tell me how everything has been going with your relationship with us?” “Is there anything we can be doing differently that would help you?” “How’s your experience been with us in the last year?”

Customer surveys are a decent shortcut. But they’re just that–a shortcut–and your customer knows it. Having that conversation yourself with your customer builds more rapport and trust. Your customer feels valued, heard, and genuinely cared for.

Imagine you have a large client who regularly depends on your company for a vital service. Let’s say the client has become frustrated with a lack of promptness from your team, and it has become a big enough problem that they’ve started considering other companies to use. Finally, with no warning, they make the phone call to close out their account. You’re shocked and insist you’ll do anything to help them. But it’s too late. They wouldn’t be ending their relationship if they hadn’t already set up a new relationship with a different company to take your place. And since they’ve got that up and running, you don’t have much going for you. It doesn’t mean the relationship absolutely can’t be salvaged, but you are at a serious disadvantage.

This scenario applies to almost any business. If someone needs a bank account, they don’t close their accounts until they’ve found a replacement. If someone needs an equipment supplier, they don’t end their relationship until they’ve found a supplier they think will serve them better. If someone needs a Human Resources management system, they won’t deactivate their current system until they’ve got the replacement set up and ready to go.

That means waiting till customers bring up their concerns can put you at a huge disadvantage.

What if you and your whole team were always proactive to check in with your clients? Not “Anything else?” or “How are you?” Instead, legitimately checking in–like “What have we been doing well for you lately, and what has been causing problems for you?” or “How can we serve you even better?”

Some customers wear their hearts on their sleeves. But others don’t. And if you want to keep those customers, you have to get them to open up to you before it’s too late.

I do this and and I’ve seen my own team members try it, and I can tell you it’s a game changer for sure.