Dare to connect

There are lots and lots of people in the world.

And all of them want friends.

Everybody wants the really good kind of friends–the kind that support. The kind you can be real around. The kind that smile and hug and laugh. The kind you can call when you need.

You’re not the only one who feels this deep need to make a friend, to connect.

You’re very much not alone. You just might not know that you’re not alone.

The people really are out there. They all, like you, know what it’s like to be a person. So deep down they, also, are ready for connection.

So make that awkward move. Dare to connect.

You never, ever, ever know what might happen.

 

Maya Angelou - friend may be waiting behind a stranger's face

Hoping that people like you

Hoping that people like you is, in a way, the opposite of liking yourself.

Buddha - you deserve your love

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I think I have learned you really can only attend to one of those needs or the other, but not both–liking yourself and hoping others like you.

When you’re living for the approval of others, you are your own constant critic. On the other hand, when you like yourself, you can’t be bothered with worrying whether everyone else likes you, too.

What about you? Will you see yourself through an anxious lens of what others think? Or through your own compassionate understanding of who you really are?

I think liking yourself works way better.

~

“One of the greatest regrets in life is being what others would want you to be, rather than being yourself.” – Shannon L Alder

“Don’t waste your energy trying to change opinions. . . . Do your thing, and don’t care if they like it.” – Tina Fey

~

What are three things you like about yourself today?

 

Who are you affecting today?

Think back to the last time someone ruined your day. How did it happen? There’s a good chance they were just being thoughtless, careless. Maybe they lost their temper. What they probably didn’t do is wake up that morning and think, “Man, I am going to RUIN so-and-so’s day!!!”

You were just collateral damage. Unlucky. Wrong place at the wrong time.

I don’t think any of us want to ruin anyone else’s day. I don’t think any of us want to add to the burden that someone else is carrying on their shoulders, to make the world seem sadder to anyone, to take hope away from anyone, to make anyone feel like they matter less.

But it’s worth noting that the people who have made you feel those things also (probably) didn’t mean to make you feel those things. So just not planning to ruin someone’s day might not be enough. We have to pay a little more attention to our words and actions than that.

Everyone now and then, ask yourself: Who am I affecting today?

You might be surprised.

P.S. Or what about the last time someone absolutely made your day? Gave you a little boost in confidence? How did they do that?

Bob Kerrey - Kindness is powerful

5 Game-Changing Steps for Effective Conflict Resolution

Thomas Crum - how we handle conflicts

Conflict. Here’s a topic for everybody!

“I hate confrontation.” If I had a nickel for every time I’ve heard this sentence. Or better yet, a dime for every conflict I’ve watched NOT happen because it’s too difficult.

Conflict in itself isn’t bad. It can actually lead to all kinds of creative ideas, breakthroughs, growth, and trust. Bad conflict is bad. And we’re all so nervous about conflicts going south that we avoid them like the plague.

We’ve learned to avoid them. When we’ve been in conflicts, a lot of hurtful things have been said. We’ve come away from past conflicts feeling misunderstood, controlled, disrespected, and hopeless.

Here’s the thing, though: Conflict needs to happen. Even–and maybe especially–on a team. We’re all in this together, but we bring different focuses, different experiences, different strengths, and different priorities to the table. And fitting those together can be a confusing task. Unfortunately, we tend to get emotional and do a really bad job at meshing all our great ideas.

So we’ve learned to hate conflict.

 

“Conflict can destroy a team which hasn’t spent time learning to deal with it.” – Thomas Isgar

I’d bet all those nickels and dimes that all these conflicts that we just can’t seem to get away from would go a lot better if we’d do some preparation ahead of time (like right now)–learn how to navigate them effectively, so that we have a program to follow in the heat of the moment.

Like any manager (or team member), I’ve experienced a lot of conflicts at work and have gotten to pick up some great tips. I’ve learned some really bad ways to deal with conflict, and I’ve learned a few really helpful strategies, too. I’ve also discovered that the lessons about conflict I’ve learned from work cross-apply to every other area of life.

I’ve got 5 ideas about conflict I’d like to share with you. These are 5 steps I now ask my team to take whenever I’m playing the role of mediator. And 5 steps I TRY to remember to take when I find myself in conflict, too.

They REALLY help me. I hope they help you, too!

 

(Before we get started, one little note about formality. Like awkwardly following this really structured formula when discussing bad feelings or difficult things–a note about that kind of formality: It’s really good.)

 

Step 1: Take turns saying what you want each other to know about your conflict styles.

“When dealing with people, remember you are not dealing with creatures of logic, but creatures of emotion.” – Dale Carnegie

Person A gets really nervous in conflict and has a really hard time coming up with words to say or specific examples to give. If I don’t know this, I’ll think Person A clearly doesn’t have a good point or thoughtful argument to make.

Person B has a really hard time controlling their emotions and their tone in an argument, because a lot of unfair conflicts have let them feeling really unsafe. They get that some of what they say is overkill, disrespectful, or too combative, and they’re sorry about that. If I don’t know this, I’ll just be offended when Person B gets heated and I’ll just write them off as being kind of a jerk.

Person C feels really uncomfortable when discussing feelings. If I don’t know that, when I tell Person C how crappy they’ve made me feel, and their face looks like a stone wall, I’ll assume they really don’t care.

What about your conflict style gets you into trouble? What if you started by explaining and owning that. If we can accept each other’s very human weaknesses, we may listen and understand much better, and the conflict may feel much less combative. It’s important to know that we’re all just human people trying our best.

“I don’t like that man, I must get to know him better.” – Abraham Lincoln

 

Step 2: Take turns saying exactly what you want out of this situation.

Strangely enough, we tend to get so emotional when in conflict that we often forget what we REALLY want! (Oh hey! I just wrote about that!) And just as often we just choose not to tell each other simply, clearly, and honestly what it is we want. We get so caught up in our feelings and hurt and annoyance and pride that all we want is to throw (or dodge) that next punch.

But remember that behind every conflict is a need or desire that someone believes is legitimate and important.

“Every conflict we face in life is rich with positive and negative potential. It can be a source of inspiration, enlightenment, learning, transformation, and growth–or rage, fear, shame, entrapment, and resistance. The choice is not up to our opponents, but to us, and our willingness to face and work through them.” – Kenneth Cloke and Joan Goldsmith

If we can uncover and share what it is we really want, we can move the conflict away from generally hating on each other, away from slinging random and unrelated criticisms, and away from pushing all kinds of grand agendas and changes that may actually be of no concern to us.

For example, maybe my problem is a really simple one: I feel like you think I’m stupid because you include everyone but me in your planning process. I also think it’s embarrassing that I have feelings about your opinion of me. I think you’ll just see that as being sensitive. So instead of telling you what I really want–for you to demonstrate that you value my contribution and to stop excluding me–I attack from other angles: “You’re a poor planner! You forgot to consider A, B, and C last time! You have an inappropriate cliquey relationship with others on the team! You always act like you know best!” But NONE of those were my problem, so asking you to address any of those won’t fix a thing.

I need to get really honest with myself about exactly what it is that I want out of this conflict. And then I need to be really honest, direct, and clear with you about it, too. If we can both start with saying exactly where we’re going with all this conflict stuff, exactly what we’re asking for, the rest of the conflict will be much more clear and simple–much less tangled and confusing and rabbit-traily.

 

Step 3: Take uninterrupted turns sharing what this situation has made you FEEL.

“Courage is what it takes to stand up and speak. Courage is also what it takes to sit down and listen.” – Winston Churchill

Time to share our FEELINGS. But first, why would you say exactly what you want (step 2) BEFORE sharing your feelings (step 3)? Doesn’t that seem backwards? Here’s why: Feelings are really awkward and subjective and can be hard to listen to. Feelings can have a million reasons behind them. And if you start with your feelings, there’s a good chance I’m not really listening: I’m trying to figure out what you’re trying to get out of me. Instead, let’s make really clear what we want first, come to terms with exactly what is being asked of each other, and then we can just listen in the context of the real issues at hand, instead of guessing and worrying and interpreting the feelings we hear.

Notice, too, that we’re NOT sharing what we think the other person MEANT by their actions in the situation! We’re sharing how it is making us FEEL: “This feels to me a lot like you don’t think I have valuable ideas.” That’s a crappy feeling that you can probably identify with. On the other hand: “You’re trying to keep me from having a say.” Sure, that may be how I “FEEL” about your actions, but that is just my interpretation and you are probably incredibly uninterested in my judgment of you. So we’re not sharing our assessments of the other and their motives and behavior. We’re sharing a feeling we don’t want to live with that we’re getting from this situation. That’s a much more likely place for us to understand and appreciate each other’s point of view.

Finally, we need to do each other the respect in this part (every part really, but it’s especially important and hard during this step) of NOT INTERRUPTING. Feelings are the yuckiest part of it all, and they’re incredibly easy to misread, they can take a while to explain, and they’re coming from a very vulnerable place inside of us–if we’re being honest. So cutting you off so I can explain away your feeling before you’ve even finished it or felt heard–that’s about the surest way I can prove to you that I’m not interested in your point of view. It’s disrespectful and hurtful. So we’ve got to listen–truly listen–to what each of us is feeling in this situation.

“When people respond too quickly, they often respond to the wrong issue. Listening helps us focus on the heart of the conflict. When we listen, understand, and respect each other’s ideas, we can then find a solution in which both of us are winners.” – Dr. Gary Chapman

These feelings we’re sharing are the fleshed out explanation behind why we need what we’re asking for in this situation. In step 2 I say what I want. In step 3 I tell you why this is so important to me. You need to hear both.

And we may be surprised at just how much we appreciate each other’s point of view and how crappy this situation is for each other if we truly listen in this step.

“An enemy is one whose story we have not heard.” – Gene Knudsen Hoffman

 

Step 4: Take turns genuinely acknowledging that each other’s experience is REAL.

“Listen first. Give your opponents a chance to talk. Let them finish. Do not resist, defend or debate. This only raises barriers. Try to build bridges of understanding.” – Dale Carnegie

If you followed the part about truly listening in step 3, this next step shouldn’t be too hard. But it’ll still be hard. In fact, I think the hardest part of conflict may be listening, and the hardest part of listening may be respectfully acknowledging that what you’ve just listened to is a real and valid experience or concern in the other’s mind.

“When we aren’t curious in conversations we judge, tell, blame and even shame, often without even knowing it, which leads to conflict.” – Kirsten Siggins

As long as we insist that the other is unreasonable, dramatic, crazy, stubborn, over-sensitive, stupid, or just completely wrong–we’re not going to reach a place of agreement with them. You may not be interpreting the situation the same way they are, but until you can accept and appreciate that their experience of the situation is a genuine and important one, there will be no bridge for each other to cross, no path to come to agreement.

On the flip side, sometimes being heard and understood is honestly all we really need or want in a situation. Maybe at the end of the day, I really don’t need you to include me in your planning process next time, but I just desperately needed you to understand that this is how it feels to me and that it hurts, and I just want some assurance that you respect me.

And honestly, appreciating each other’s point of view is not that complicated, and no, you don’t get to just say they’re crazy. If we got to just say they’re crazy and wrong about their experience, that’s what we’d say every time. If a situation leaves you feeling something, that is a real feeling to you, and that is important. It’s how you see things. That matters. I don’t have to agree with your assessment. I don’t have to see it your way. I don’t even have to agree to what you’re asking. But at very least, I need to acknowledge that your position is a real position and that I care about your experience. Because until I do, we are not on the same team.

It is key to remember here that what matters is the extending of a caring hand. This step is not about whether you agree with the change they want to see. This step is simply about choosing to be on a team together. We’re all in this together, and until we treat each other like we are, whatever resolution we try to come up with won’t be good enough.

“Respect is essentially a yes to others, not to their demands, but rather to their basic humanity.” – William Ury

 

Step 5: Take turns saying what you need and asking for agreement and commitment.

So here’s the bad news: When you get to step 5, you might still not come to an agreement. And if you can’t come to a resolution at this point, other options may need to be explored–ending your working relationship, asking for management intervention, etc.

But–if you don’t do all that stuff in steps 1 through 4, you will almost definitely NOT agree when you get to step 5!

In other words, no matter how you handle the conflict, there’s no guarantee that it will end in agreement. There’s no magic elixir for conflict. But laying the groundwork of learning how to communicate with each other, being clear about your needs and intentions, being honest about how you feel, listening to and appreciating each other’s points of view, acknowledging each other’s value and each other’s needs–laying this groundwork just makes agreement much more likely and palatable.

So now that we’ve hashed it all out and agreed to be on a team: Given each other’s experiences and needs, what exactly would we each like to ask of the other one? And can each of us agree to these requests? Or come up with another satisfactory version? By now we should both be helping each other look for ways to make this work well for both of us, and if we put our heads together as teammates, we can definitely come up with a solution or two.

And then what it all ultimately comes down to: Are we willing to agree to each other’s requests? And can we commit to follow through with these new solutions? We’re on a team, so we’re going to have to–if we want to be on a team.

Compromising, helping, acknowledging, making room, being respectful, going the extra mile, including each other, accepting needs, finding solutions acceptable to everyone–that’s the tough stuff that makes or breaks a team.

So take turns: Say what you need. Get specific. Ask for agreement. Commit. We’re in this together now.

And if you can’t agree–and maybe you really can’t–you’d better be really careful that it’s not just you being unable to be on a team with other humans. Because if you refuse to resolve a conflict, there’s a good chance (sure, not a guarantee, but a really good chance) that the problem is you.

“I have come to the conclusion that the greatest obstacle to getting what we really want in life is not the other party, as difficult as he or she can be. The biggest obstacle is actually ourselves.” – William Ury

 

What do you think? Would these steps help you next time you’re in a conflict? Could you walk your team members through this formula?

I’d love to know what else works for you when it comes to mediating or resolving conflicts, too, if you’ll comment below. I know these 5 steps aren’t the only good strategies out there!

Here’s to being on a team with the people in your life!

7 Words of Hope from a Nazi Death Camp

 

One of the hardest books to read, but one of the most rewarding. I just finished psychiatrist Viktor Frankl’s book Man’s Search for Meaning. During the Holocaust, which claimed the lives of an estimated 17 million humans like you and me, Frankl was moved from camp to camp, doing forced labor in brutal conditions, threatened constantly with death. Man’s Search for Meaning serves both as a memoir of sorts for his time in concentration and labor camps and as an explanation of how that experience shaped his understanding of psychology.

I want to share with you just a few of the words of hope that I found in Frankl’s book, and I hope you’ll be inspired to read the rest of the book yourself. I can’t state strongly enough the impact that this book has had. No matter how sad its stories, I found it to be one of the most hopeful books I’ve read.

 

1. You matter.

Some days you may question whether there’s any point to your being here. But even in the worst of times, Frankl found that if he and his fellow prisoners considered the impact they might still have on others through their love and their work in the future, they could see just how much each of them did matter.

“A man who becomes conscious of the responsibility he bears toward a human being who affectionately waits for him, or to an unfinished work, will never be able to throw away his life. He knows the ‘why’ for his existence, and will be able to bear almost any ‘how.'” – Viktor Frankl

 

2. You get to choose your life’s meaning.

Life is a weird path of twists and turns for each of us, and in comparing ourselves to others or to the ideals we think we’ve learned, we sometimes can’t find how we matter. But Frankl learned that peace can be found in giving up the search for an ultimate meaning, and instead choosing what you will live for.

“Everyone has is own specific vocation or mission in life to carry out a concrete assignment which demands fulfillment. Therein he cannot be replaced, nor can his life be repeated. Thus, everyone’s task is as unique as is his specific opportunity to implement it. . . . Ultimately, man should not ask what the meaning of his life is, but rather he must recognize that it is he who is asked.” – Viktor Frankl

 

3. You can always find joy and fulfillment in LOVE.

Love is a powerful and beautiful thing. For me, this was one of the most meaningful and helpful messages in the book. In a strongly individualistic society, it is hard to grasp the significance and fulfillment in just loving another person. It is okay to live for love.

“My mind clung to my wife’s image, imagining it with an uncanny acuteness. I heard her answering me, saw her smile, her frank and encouraging look. Real or not, her look was then more luminous than the sun which was beginning to rise. . . . A thought transfixed me: for the first time in my life I saw the truth as it is set into song by so many poets, proclaimed as the final wisdom by so many thinkers. The truth–that love is the ultimate and the highest goal to which man can aspire. Then I grasped the meaning of the greatest secret that human poetry and human thought and belief have to impart: The salvation of man is through love and in love. I understood how a man who has nothing left in this world still may know bliss, be it only for a brief moment, in the contemplation of his beloved.” – Viktor Frankl

 

4. You can reduce your suffering by observing it objectively. 

It’s hard to imagine suffering worse than prisoners in a concentration camp, but even in such intense suffering, Frankl found relief. He discovered that a simple change in how you observe the present moment can make a bad situation much more bearable. He told a story about when, during a particularly awful day, he started imagining that he was actually retelling his situation in a future psychological lecture. Just this simple mental exercise helped immensely, reminding him that life was bigger than his current hurt, that the present was simply a circumstance that could be observed.

“By this method I succeeded somehow in rising above the situation, above the sufferings of the moment, and I observed them as if they were already of the past. Both I and my troubles became the object of an interesting psychoscientific study undertaken by myself. . . . What does Spinoza say . . . ‘Emotion, which is suffering, ceases to be suffering as soon as we form a clear and precise picture of it.'” – Viktor Frankl

 

5. Feelings of joy and suffering are relative. You’re not stuck in your feelings.

This may be a blessing and a curse, depending on how you look at it and what focus you choose. Frankl observed that the feelings of despair, suffering, frustration, and sadness, weren’t necessarily worse or more overwhelming, in a situation as awful as a concentration camp, than in a less severe circumstance. Humans tend to feel suffering very completely, whether the stressor is big or little. On the one hand, that can mean a small disappointment can be overwhelming. On the other hand, that can mean that you may handle the very worst circumstances much better than you think–which is a hopeful thought. Studies have shown that people who go through awful events often end up much less devastated, at least after a while, than they think they will be. In the same token, feelings of happiness and joy can be extremely strong, even when found in very simple experiences.

“Thus suffering completely fills the human soul and conscious mind, no matter whether the suffering is great or little. Therefore the ‘size’ of human suffering is absolutely relative. It also follows that a very trifling thing can cause the greatest of joys.” – Viktor Frankl

 

6. Growing old is going to be okay.

This one sucks. I always hate thinking of growing old, watching my remaining time in this life get shorter and shorter. This book honestly helped with that. Frankl has the most beautiful perspective on this that I’ve heard. It’s a peaceful and hopeful one. I’ll let him speak for himself. I hope it helps you as much as it helped me.

“At any moment, man must decide, for better or for worse, what will be the monument of his existence. . . . I should say having been is the surest kind of being. . . . The pessimist resembles a man who observes with fear and sadness that his wall calendar, from which he daily tears a sheet, grows thinner with each passing day. On the other hand, the person who attacks the problems of life actively is like a man who removes each successive leaf from his calendar and files it neatly and carefully away with its predecessors, after first having jotted down a few diary notes on the back. He can reflect with pride and joy on all the richness set down in these notes, on all the life he has already lived to the fullest. What will it matter to him if he notices that he is growing old? Has he any reason to envy the young people whom he sees, or wax nostalgic over his own lost youth? What reasons has he to envy a younger person? For the possibilities that a young person has, the future which is in store for him? ‘No, thank you,’ he will think. ‘Instead of possibilities, I have realities in my past, not only the reality of work done and of love loved, but of sufferings bravely suffered. These sufferings are even the things of which I am most proud, though these are things which cannot inspire envy.'” – Viktor Frankl

 

7. You are always free to choose and change.

Another one that is near and dear to my heart, that inspires compassion and hope for myself and for others: His life in Nazi death camps persuaded Frankl that people are not stuck being, thinking, speaking, or acting as they have, or as they’re conditioned to. Sure, the deck may be stacked against you. And on average, people tend to stick with their patterns. But at the end of the day, each of us is free to choose. Free to choose how we will react to the circumstances life brings to us. Free to choose who we are.

“Man is not fully conditioned and determined but rather determines himself whether he gives in to conditions or stands up to them. In other words, man is ultimately self-determining. Man does not simply exist but always decides what his existence will be, what he will become in the next moment. By the same token, every human being has the freedom to change at any instant. . . . one of the main features of human existence is the capacity to rise above such conditions, to grow beyond them. Man is capable of changing the world for the better if possible, and of changing himself for the better if necessary.” – Viktor Frankl

 

Guys, it’s hard to communicate how much I loved this book. It wasn’t the most impressively written, it wasn’t the most exciting, it wasn’t the most pleasant. But it was full of the raw experiences of real life in all its nitty gritty weirdness. It was honest. And it was full of hope and inspiration. So full of hope. Real hope.

I hope you’ll read it. And I hope that every day for the rest of your life, you’ll find hope.

~

“Everything can be taken from a man but one thing: the last of the human freedoms–to choose one’s attitude in any given set of circumstances, to choose one’s own way.” – Viktor Frankl