3 Unique Suggestions for Connecting Deeply

One-on-one. A group of friends. An audience watching you on stage. Whatever the context–truly, deeply connecting is the key to making a difference, to getting your message across, to building trust, to leaving a lasting impression, to inspiring good.

And I don’t think the ingredients in genuine connection differ too much from context to context.

So how DO you truly connect?

These aren’t the “top 3 ways.” There are lots of top 3 ways. But here are 3 ways that I found EXTREMELY useful in crafting a recent speech for my Toastmasters club:

1. Don’t describe your history. Use stories that give them the chance to feel your history.

Stories are said to increase your audience’s memory by twenty-two times what they’ll retain from the rest of your words. Stories are powerful.

I think where we can go wrong with stories, though, is telling people everything we think about our stories–how we felt about them, how we understood them, how everything fit in. Those aren’t bad things, but they’re not what’s memorable. What’s memorable–what really connects–is taking your audience’s hand and walking them through the story for themselves. It’s okay if they fill the story in with a few different colors and shapes than you. Let their imagination do its thing. All you need to do is put the audience right there. To put them through the experience as bluntly as you can.

I will understand you far better by reliving a couple crazy moments from your childhood than by hearing all the philosophizing you want to do about it all.

2. Get weirdly specific.

I wish I could take credit for this idea. I have learned to use it a lot, but I learned its value from an interview with a comedian. I’m pretty sure it was John Mulaney. Might have been Mike Birbiglia. It may have been John Mulaney talking about what he learned from Mike Birbiglia–who knows. Either way, here’s the gist: It’s easy to assume that the more broadly shared your experiences, the more people will get you. Well actually, it turns out that people get realness, not generic-ness. Even if their real was a little different than yours–they can feel your realness. People’s own lives aren’t generic, they’re extremely specific. So get very, super, weirdly specific.

For example: “When I was 18 I used to covertly bypass our burglar alarm at night so that I could sneak out later to take walks . . . alone . . . in the dark . . . in my trench coat.”

I could have told you all about how sheltered I felt my childhood was, the lack of freedom I felt, my desperation to get away, my loneliness and what a lifesaver my loneliness actually was to me, my fear and my need to keep my deepest needs sacred, my imagination and its strangely confident sense of my cool self, and the future version of me I expected to be. But those are ideas–concepts–concepts you may have experienced in your own ways in your own life. And making you listen while I analyze all those ideas through my own lenses requires a lot of attention. It requires a lot of you accepting and translating my interpretations. I don’t need to do all that work with you. And you may not have the time or patience. Instead, I can just give you a few really weird details. Details that make you go, “Oh yeah, I also have a weird life,” and then leaves your imagination filling in the blanks in my story. “What kind of kid wears a trench coat?”

3. Make it a roller coaster.

Don’t stay funny. Don’t stay happy. Don’t stay sad. Don’t stay serious. Don’t stay positive. Don’t stay hopeful. Don’t stay negative. Don’t stay bitter.

Life is a roller coaster. A crazy, spicy, ridiculous roller coaster.

Emotional roller coasters get people right in the feels. And getting people right in the feels is what sticks with them.

So lift your audience up. Then dash their hopes. Then show them the beauty in the ashes.

I bet that is an experience they can relate to.

Good luck!

Let’s use our stories to inspire hope and love in each other every chance we get. We’re all in this together!

Jimmy Neil Smith - connection of storytelling

7 Words of Hope from a Nazi Death Camp

 

One of the hardest books to read, but one of the most rewarding. I just finished psychiatrist Viktor Frankl’s book Man’s Search for Meaning. During the Holocaust, which claimed the lives of an estimated 17 million humans like you and me, Frankl was moved from camp to camp, doing forced labor in brutal conditions, threatened constantly with death. Man’s Search for Meaning serves both as a memoir of sorts for his time in concentration and labor camps and as an explanation of how that experience shaped his understanding of psychology.

I want to share with you just a few of the words of hope that I found in Frankl’s book, and I hope you’ll be inspired to read the rest of the book yourself. I can’t state strongly enough the impact that this book has had. No matter how sad its stories, I found it to be one of the most hopeful books I’ve read.

 

1. You matter.

Some days you may question whether there’s any point to your being here. But even in the worst of times, Frankl found that if he and his fellow prisoners considered the impact they might still have on others through their love and their work in the future, they could see just how much each of them did matter.

“A man who becomes conscious of the responsibility he bears toward a human being who affectionately waits for him, or to an unfinished work, will never be able to throw away his life. He knows the ‘why’ for his existence, and will be able to bear almost any ‘how.'” – Viktor Frankl

 

2. You get to choose your life’s meaning.

Life is a weird path of twists and turns for each of us, and in comparing ourselves to others or to the ideals we think we’ve learned, we sometimes can’t find how we matter. But Frankl learned that peace can be found in giving up the search for an ultimate meaning, and instead choosing what you will live for.

“Everyone has is own specific vocation or mission in life to carry out a concrete assignment which demands fulfillment. Therein he cannot be replaced, nor can his life be repeated. Thus, everyone’s task is as unique as is his specific opportunity to implement it. . . . Ultimately, man should not ask what the meaning of his life is, but rather he must recognize that it is he who is asked.” – Viktor Frankl

 

3. You can always find joy and fulfillment in LOVE.

Love is a powerful and beautiful thing. For me, this was one of the most meaningful and helpful messages in the book. In a strongly individualistic society, it is hard to grasp the significance and fulfillment in just loving another person. It is okay to live for love.

“My mind clung to my wife’s image, imagining it with an uncanny acuteness. I heard her answering me, saw her smile, her frank and encouraging look. Real or not, her look was then more luminous than the sun which was beginning to rise. . . . A thought transfixed me: for the first time in my life I saw the truth as it is set into song by so many poets, proclaimed as the final wisdom by so many thinkers. The truth–that love is the ultimate and the highest goal to which man can aspire. Then I grasped the meaning of the greatest secret that human poetry and human thought and belief have to impart: The salvation of man is through love and in love. I understood how a man who has nothing left in this world still may know bliss, be it only for a brief moment, in the contemplation of his beloved.” – Viktor Frankl

 

4. You can reduce your suffering by observing it objectively. 

It’s hard to imagine suffering worse than prisoners in a concentration camp, but even in such intense suffering, Frankl found relief. He discovered that a simple change in how you observe the present moment can make a bad situation much more bearable. He told a story about when, during a particularly awful day, he started imagining that he was actually retelling his situation in a future psychological lecture. Just this simple mental exercise helped immensely, reminding him that life was bigger than his current hurt, that the present was simply a circumstance that could be observed.

“By this method I succeeded somehow in rising above the situation, above the sufferings of the moment, and I observed them as if they were already of the past. Both I and my troubles became the object of an interesting psychoscientific study undertaken by myself. . . . What does Spinoza say . . . ‘Emotion, which is suffering, ceases to be suffering as soon as we form a clear and precise picture of it.'” – Viktor Frankl

 

5. Feelings of joy and suffering are relative. You’re not stuck in your feelings.

This may be a blessing and a curse, depending on how you look at it and what focus you choose. Frankl observed that the feelings of despair, suffering, frustration, and sadness, weren’t necessarily worse or more overwhelming, in a situation as awful as a concentration camp, than in a less severe circumstance. Humans tend to feel suffering very completely, whether the stressor is big or little. On the one hand, that can mean a small disappointment can be overwhelming. On the other hand, that can mean that you may handle the very worst circumstances much better than you think–which is a hopeful thought. Studies have shown that people who go through awful events often end up much less devastated, at least after a while, than they think they will be. In the same token, feelings of happiness and joy can be extremely strong, even when found in very simple experiences.

“Thus suffering completely fills the human soul and conscious mind, no matter whether the suffering is great or little. Therefore the ‘size’ of human suffering is absolutely relative. It also follows that a very trifling thing can cause the greatest of joys.” – Viktor Frankl

 

6. Growing old is going to be okay.

This one sucks. I always hate thinking of growing old, watching my remaining time in this life get shorter and shorter. This book honestly helped with that. Frankl has the most beautiful perspective on this that I’ve heard. It’s a peaceful and hopeful one. I’ll let him speak for himself. I hope it helps you as much as it helped me.

“At any moment, man must decide, for better or for worse, what will be the monument of his existence. . . . I should say having been is the surest kind of being. . . . The pessimist resembles a man who observes with fear and sadness that his wall calendar, from which he daily tears a sheet, grows thinner with each passing day. On the other hand, the person who attacks the problems of life actively is like a man who removes each successive leaf from his calendar and files it neatly and carefully away with its predecessors, after first having jotted down a few diary notes on the back. He can reflect with pride and joy on all the richness set down in these notes, on all the life he has already lived to the fullest. What will it matter to him if he notices that he is growing old? Has he any reason to envy the young people whom he sees, or wax nostalgic over his own lost youth? What reasons has he to envy a younger person? For the possibilities that a young person has, the future which is in store for him? ‘No, thank you,’ he will think. ‘Instead of possibilities, I have realities in my past, not only the reality of work done and of love loved, but of sufferings bravely suffered. These sufferings are even the things of which I am most proud, though these are things which cannot inspire envy.'” – Viktor Frankl

 

7. You are always free to choose and change.

Another one that is near and dear to my heart, that inspires compassion and hope for myself and for others: His life in Nazi death camps persuaded Frankl that people are not stuck being, thinking, speaking, or acting as they have, or as they’re conditioned to. Sure, the deck may be stacked against you. And on average, people tend to stick with their patterns. But at the end of the day, each of us is free to choose. Free to choose how we will react to the circumstances life brings to us. Free to choose who we are.

“Man is not fully conditioned and determined but rather determines himself whether he gives in to conditions or stands up to them. In other words, man is ultimately self-determining. Man does not simply exist but always decides what his existence will be, what he will become in the next moment. By the same token, every human being has the freedom to change at any instant. . . . one of the main features of human existence is the capacity to rise above such conditions, to grow beyond them. Man is capable of changing the world for the better if possible, and of changing himself for the better if necessary.” – Viktor Frankl

 

Guys, it’s hard to communicate how much I loved this book. It wasn’t the most impressively written, it wasn’t the most exciting, it wasn’t the most pleasant. But it was full of the raw experiences of real life in all its nitty gritty weirdness. It was honest. And it was full of hope and inspiration. So full of hope. Real hope.

I hope you’ll read it. And I hope that every day for the rest of your life, you’ll find hope.

~

“Everything can be taken from a man but one thing: the last of the human freedoms–to choose one’s attitude in any given set of circumstances, to choose one’s own way.” – Viktor Frankl

Good Advice For When You’re Worried

When you’re tired and worried, sleep.

When you’re hungry and worried, eat.

When you’re bored and worried, have some fun.

When you’re overworked and worried, go home.

When you’ve got a headache and you’re worried, find some pain relief.

When you’re lonely and worried, talk to someone.

One of the best pieces of advice I ever got about being worried, overwhelmed, stressed, or anxious, is to deal with the other problem. You probably can’t fix the overwhelmed part when you’re sleep deprived.

One of two things might happen: You might wake up feeling refreshed and ready to deal with your yucky feelings. Or you might wake up worry free and realize the yucky feelings were just there because you were sleep deprived.

Happy New Year!

Hi friends! This New Year I want to share one of the most helpful things I’ve learned this year–a piece of advice given to me by a very special person in my life:

Don’t solve all your anxious feelings. You can’t. Be okay with them.

There have been some really rough times for me this year. A lot of old hurts and fears that have come back to my attention with a vengeance. That person also told me: Humans are fearful and all it takes is one awful experience for us to “learn” something.

We’ve all shed enough tears to leave us with scars that will always feel a little sensitive to the touch. Life is full of ups and downs. During the downs the world around us is still beautiful. And sometimes it helps to just look at that beauty even when we have anxious feelings we can’t solve. It’s okay that we are also weak.

 

This new year I encourage you to be yourself, accept yourself, love yourself, and be true to yourself. Hold yourself gently and compassionately and with understanding. Let other people treasure you, too. And look at beauty.

 

Don’t grow all the way up. Be a kid.

“Children remind us to treasure the smallest of gifts, even in the most difficult of times.” – Allen Klein, author of Secrets Kids Know…That Adults Oughta Learn

If you need help finding some beauty and imagination and need some help feeling like a kid again, look up Neil Gaiman. He’s been my favorite author this year. His worlds full of simple inspiration and childlike imagination are a good place to work on not being too grown up.

They Have Feelings, Just Like You

There’s this one cashier at our grocery store that helps us sometimes. He’s disabled and has to sit on a stool while he slowly rings up our items. He’s very talkative and friendly, but his conversation is a little awkward.

I’ve noticed a lot of people avoid him. They know checkout will take longer and the topics will be weird, so they find a different line. More convenient, more comfortable. I caught myself avoiding his lane and felt awful.

He definitely notices when we recognize him and awkwardly shuffle away, as if we realized there’s a shorter line somewhere else. He can feel our impatience as he clumsily shoves our groceries into the bags. He knows we think his small talk is awkward. He can hear us thinking that employing a faster worker would be better customer service. After all, we’ve got important things to get to.

And he carries all this home with him every single night.

He’s a good sport and he makes the best of it. He tries to connect and he makes your day if he can. He knows some people like him. He’s proud of his work ethic and he’s a very sweet person. He’s got some friends and family who love him.

But sometimes he feels the hurt. Some days it really bothers him that people don’t want to see him. He wishes he could move faster so his customers would be satisfied. He replays the awkward comment he made to be funny, and hears again and again the pitying chuckle. He falls asleep to the impatient drum of your credit card on his counter. If he were more coordinated, he’d be more likable.

And he falls asleep with the same big feelings that I have when I’m embarrassed in front of my friends, the same big feelings you have when your boss makes you feel stupid.


“I can’t stand the IT guy. He’s super rude. Really unfriendly.”

Cassie always said what nobody else would say but everyone was thinking, so I knew that the rest of my team probably felt the same way about Ryan, who was there for the day installing new computers.

“Really? What happened?”

“I don’t know, he just… always looks really angry, and he seems annoyed when I tell him something’s not working. He never even says hi.”

I always encouraged my employees to speak freely, so I wanted Cassie to feel understood. But I’d worked with Ryan a lot, and he was a good guy.

“Have you gotten to talk to him much? He’s actually pretty nice once you get him talking. Maybe he’s a little shy, but he’s always been really helpful to me and he’s one of the hardest working people I know. You might like him if you get to know him.”

“Nope, his attitude sucks.” Cassie’s mind was made up.

Ryan is often misunderstood. He is very quiet and can be very serious. Focused, direct, and professional. Not exactly a social butterfly.

When people think and talk about Ryan the way Cassie did, it hurts Ryan. It’s not always to his face, but it gets around to him. Dirty looks, “feedback,” conversations overheard.

Cassie doesn’t know what has made Ryan who he is. Ryan served in active duty and saw some pretty dark stuff while trying to protect his country. Some of the stuff he had to see and do, he won’t talk about. “It just changes you,” he says. “You can never unsee it or undo it. And nobody back home will ever understand.”

Some nights he startles awake, ready to fight, only to find he’s sitting in a bed drenched in sweat. He has been through so much, sacrificed more than a lot of us can imagine. And it has left scars he carries with him to work every day–scars that rub people the wrong way. He’s seen more than just rainbows and butterflies, and you can see it on his face. But if you don’t know him already, it may just look like “unfriendliness.”

Ryan is a complete softy deep down. He’s head over heals for his wife and would give the world for his kids. He loves to serve. He has big feelings, just like the rest of us. It’s easy when we’re in Cassie’s position to forget that.


When I was about 7, I knew this girl named Bridget. She had a couple lively little siblings with cute curly hair–picture perfect. But she had plain black hair and lots of freckles. She was quiet and kept to herself. Shy.

Bridget brought me a picture that she drew of me as a gift. She had given me freckles, too.

“That’s so ugly! I don’t look like that at all! You’re so bad at drawing!” I yelled at her as I tore the picture down the middle and crumpled it up.

Tears welled up in Bridget’s eyes and she hurried away to hide. All alone.


Billions of people share this earth with you and me. Each one is unique. Each one has his or her own struggles and fears, insecurities and soft spots. But each one shares our humanness.

Look with compassion at the next person you see today, at the next person that bothers you, and the next stranger who interacts with you. They have feelings–big feelings–just like you. Good feelings and bad feelings. And you are going to have something to do with those feelings.

covey quote